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WARNING: This product contains nicotine. Nicotine is an addictive chemical.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

FAQ - Help Center

Frequently Asked Questions

Order Issues

I made an incorrect order; can I change an item in the submitted order?

Am I able to cancel my order?

After receiving my package, I noticed that an item is incorrect/missing. Can you send me such an item?

What could lead to my order being shipped to the wrong address?

I wasn’t signed into my account when I placed the order. Is it possible to link the order to my account to claim my earned reward points?

Shipping and Handling

How long before my newly-placed order is shipped?

I did not get a confirmation number, what could cause this?

I received a tracking number, but the order is still in pre-shipment. What is happening to with my order?

What are the requirements for using Free First Class Shipping?

Are your orders shipped in discreet packaging?

Returns and Refunds

Do you offer a warranty on items bought from your website?

How do I proceed if I get a defective product?

Can I return all the items on the whole package?

Age Verification

I cannot verify my age during checkout, what can I do to complete my order?

Payment and Promos

I got a “Gateway Error” message when trying to place an order, and I got a pending charge in my account. Does this mean that my order went through?

Is a coupon code applicable even after placing an order?

What is the solution if an item in my order is not in stock?

Are there discounts on military orders?

Stock and Product Issues

How fast do you restock items?

Do I get batteries when I order starter kits and box mods?

General and Technical Issues

Do you provide phone support?

Where is your address?

What are your operational hours?