Age and Verification Policy

Warning

There is content and information concerning electronic cigarettes on this website.  By using this website, you acknowledge that you are of legal smoking age for your state of residence.  Likewise, you must be of legal smoking age for your state of residence to purchase electronic cigarette and related products from this site.

An attempt to or falsifying your age to gain access to or purchase products from this website is considered illegal and punishable by the law.  It is also strictly illegal and punishable by law to buy such items on behalf of a minor.  We reserve all rights to seek and verify your identification at any point of using this website, and at our total discretion.

By using this site or shopping on our store, you are presenting yourself to be of legal smoking age for your state of residence.  It is at our total discretion to deny any order if there are indications that it is placed by a minor.  Submitting a false declaration under penalties of perjury is considered as a criminal offense and punishable by law. 

Verification of Age

The use of third-party age verification systems, as permitted by the federal law, is at our total discretion.  We also reserve the total right to request and verify your identification at any time.  It is compulsory that you are of legal smoking age for your state of residence before you obtain and use a credit card for purchasing electronic cigarette products.  We may sometimes request for more than credit card verification; in such cases, you will be required to provide your identification card for further verification.  You will be required to send these identification documents to us via fax or email, and they must be legible copies that show your age and shipping address clearly.  Alongside these documents, you must attach a signed authorization note to confirm that they are from you.  In the event of your inability to provide proper identification within a specified period, we will cancel all pending orders (if any). Any case of fraudulent orders on our site will be reported to the local authorities within your vicinity. 

Refusal of Limit of Service

Considering the peculiarities of internet sales, we reserve the total right to provide or refuse service to anyone.  However, you may contact our customer service team if you feel that such refusal of service was unnecessary.  Send your complaints to help@pocketvape.com.

Frequently Asked Questions

My ID was declined even though I am of legal age in my state. What could have caused this?

The state laws in Arkansas, Indiana or Utah do not permit us to ship in orders, irrespective of whether you are of legal age or not. However, if you are not a resident in these states and are of legal age, your ID may have been declined due to one or more of the following reasons;

  • Your ID contains a different first name compared to the one you submitted on our site.
  • Your ID contains a different last name compared to the one you submitted on our site.
  • Your ID contains a different date of birth compared to the one you submitted on our site.
  • You provided some information related to your age-verification application on our website that does not match the one on your ID.
  • You added a middle name on one form without including it on another.
  • You submitted a different email address as the dedicated email address for your Pocket Vape account compared to the one on your ID application.

Age verification is an important security measure for us; thus, if we sense that there are disparities between your information, we will consider you to have failed the age-verification process.